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CARE PLANS TERMS & CONDITIONS

WPJ’s Terms and Conditions of Business apply to all Care Plans except as provided below.

These Terms of Business, together with the Rates page, form the basis of the contract entered into between you and WPJ Services Limited when taking out a Care Plan with us – we recommend that you read them carefully as they affect your legal rights and liabilities. If you have any concerns or queries about these Terms they should be raised at the earliest opportunity and in any event prior to work commencing.

  1. Cover is offered to Customers who have previously had their boiler installed or serviced by WPJ Heating at a Property.
  2. WPJ Heating will provide cover at the differing levels depending on and reflective of the Customer’s requirements.
  3. Cover will be provided seven days per week including bank holidays. However, routine repair work including boiler servicing will only be carried out between 8.00am and 6.00pm Monday to Friday.
  4. WPJ Heating will endeavour to respond promptly and, if possible, within 24 hours to the Customer’s request.
  5. WPJ Heating shall be entitled to charge for any work not covered by the cover plan at the prevailing hourly rate as set out on our Rates page at the date that any such work is carried out.
  6. A Customer’s request for an engineer to attend must relate to the cover. If we receive a request to attend the Property and the problem is not related to the co