These Terms of Business, together with the Rates page, form the basis of the contract entered into between you and WPJ Services Limited – we recommend that you read them carefully as they affect your legal rights and liabilities. If you have any concerns or queries about these Terms of Business they should be raised at the earliest opportunity and in any event prior to work commencing.
1.1 For the purpose of these Terms of Business the following definitions shall apply:
The “Company” means WPJ Services Limited.
The “Customer” means you, the person or organisation with whom the Company has entered into a contract for the supply of goods and/or services.
The “Engineer” means the representative appointed by the Company to perform the agreed work.
“Labour” means all time spent by the Engineer and administrative staff in carrying out work on behalf of the Customer, including all reasonable time spent in sourcing and obtaining materials, scheduling, operational costs and any other logistics.
“Materials” means, in respect of each job, all hardware and fittings installed, supplied and/or purchased on behalf of the Customer by the Company.
“Clipfix” is the trademarked name given to one of the particular services offered by the Company. The service allows the Customer to upload pictures or steam live video content of a particular problem they wish to resolve, so that the Company can offer guidance and professional help towards a faster resolution.
2. Fixed Price Work
2.1 Fixed price work shall be quoted for in advance by the Company. The quote shall set out the address of the Property and the work instructed by the Customer. The quoted price shall represent the total amount (exclusive of VAT) to be paid by the Customer for the work specified in the quote, except in the circumstances set out below:
(a) if after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional work and/ or undertake additional services which are not specified or otherwise referred to in the quote (in which case, such additional work and/ or services will be charged at the current applicable hourly rate in accordance with paragraph 3 below and the cost added to the quoted price);
(b) there is any increase in the source cost of the Materials (in which case the increase in cost will be added to the quoted price);
(c) it is discovered that additional work and/ or services need to be carried out which could not have been reasonably anticipated by the Company when the quote was prepared (in which case, such additional work and/ or services will be charged at the current applicable hourly rate in accordance with paragraph 3 below and the cost added to the quoted price);
(d) it is discovered that there was an error in the Company’s preparation of the quote (in which case the quoted price is invalid and the Company will prepare a new quote); and/ or
(e) the Customer instructs the Company to attend at a different Property from the Property named in the quote.
(f) the price for a Landlord’s Gas Safety Certificate includes the inspection of a maximum of 3 gas appliances. Any other appliances tested at the property will incur a further charge.
2.2 The Company can only be bound by quotes, which are provided to the Customer in writing and signed by a duly authorised representative of the Company. An estimate provided orally shall not amount to a quote, which is capable of binding the Company in accordance with paragraph 2.1 above. The Customer may accept a quote either orally or in writing but in the absence of express communication the Customer shall be deemed to have accepted a quote at the time it instructs the Company to perform the work which is described or specified in the quote.
2.3 Quotes provided by the Company are valid for 30 days from the date of the issue. This does not affect the Company’s right to withdraw a quote at any time prior to its acceptance for any reason.
2.4 Certain other works and services are carried out at a fixed price and the Customer should consult the Rates page. Such works and services are subject to these Terms of Business. These prices vary outside 8am-6pm on Mondays to Fridays, as shown on the rates page on the website.
2.5 Any works undertaken with monthly repayment plans and Hitatchi Finance are subject to their own terms and conditions as governed by the lender. The amount of credit available, the APR and deposit required will vary from job to job. WPJ reserve the right to withhold the offer of any of their Finance Plans at any time at at their sole discretion.
2.6 When commissioning a gas appliance after repair or installation, other gas appliances in the property which have not been worked on thus far by WPJ may also need to be inspected for purposes relating to but not exclusively limited to the kW gas rating of the appliance being commissioned. This may comprise a visual inspection only of these appliances or further tests if deemed necessary. WPJ may identify issues, defects or remedial works required on these additional appliances and it is our duty to report these to the Customer and take the appropriate Gas Safe action. A quote for